"Arkansas Blue Cross Blue Shield has had an excellent long-term relationship with BrightStar. BrightStar provides consistent, reliable, high quality resources to us, and, as a result, directly contributes to our business success.''
Ed Person
Project Director, ABCBS

Challenge

Arkansas Blue Cross and Blue Shield (ABCBS) was struggling to meet the level of support necessary for its Medicare Part A claims processing systems to meet current system demands and to provide for anticipated system growth.

PROJECT DESCRIPTION

Overview

Arkansas BlueCross BlueShield is an independent, locally operated member of the BlueCross and BlueShield Association. They needed technical and project management support for their Medicare Part A claims processing systems to meet current system demands and to provide for much needed system growth.

Solution

BrightStar provided Arkansas BlueCross BlueShield with expert technical resources necessary to assist with support of their government systems processing. BrightStar's support agreement includes programming, analysis, coding, design, system enhancements, production on-call support, testing, configuration management and project management resources.

Results

By providing technical resources to ABCBS, BrightStar enabled ABCBS to focus on their core business while meeting the level of support necessary to maintain their claims processing systems. It represents the classic outsourcing model for BrightStar and has resulted in a win-win relationship that has been on-going since 1991.

Benefits

- Provides consistent, reliable, high quality resources.

- Directly contributes to the Arkansas BlueCross BlueShield business success by allowing both companies to do what they do best.

- Enables Arkansas BlueCross BlueShield to focus on their core business.

Lessons Learned

Through this relationship, BrightStar has been able to refine and enhance its classic outsourcing model to the benefit of Arkansas BlueCross BlueShield and other BrightStar Clients.